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Domain Purchase Compliance

Welcome to Peach Loves Digital, where we prioritise domain name compliances to ensure a secure and trustworthy online experience for our customers. In this article, we will provide you with an overview of our domain name compliances and how they contribute to maintaining a reliable online presence.

At Peach Loves Digital, we understand the importance of having a strong and credible domain name. A domain name is not just a web address; it represents your brand and serves as a gateway to your online business. Therefore, we have implemented strict policies and procedures to ensure that our domain names comply with industry standards and regulations.

One of the key aspects of our domain name compliances is the use of secure and reliable domain registrars. We work with reputable registrars that adhere to strict security protocols and provide robust protection against unauthorised access and domain hijacking. This ensures that your domain name remains secure and protected at all times.

In addition to security, we also focus on the compliance of our domain names with relevant legal and regulatory requirements. We carefully review and monitor our domain names to ensure that they do not infringe upon any trademarks or copyrights. This helps to prevent any legal issues and ensures that your online presence is in full compliance with intellectual property laws.

Furthermore, we prioritise transparency and accuracy in our domain name registrations. We provide clear and detailed information about the ownership and contact details associated with each domain name. This allows for easy verification and establishes trust between our customers and their online visitors.

At Peach Loves Digital, we also offer domain name privacy services to protect your personal information. With our privacy services, your contact details are shielded from public view, reducing the risk of spam and unwanted solicitations.

Our commitment to domain name compliances extends to our ongoing support and assistance. If you have any questions or concerns regarding your domain name, our knowledgeable customer support team is always available to provide guidance and resolve any issues that may arise.

In conclusion, at Peach Loves Digital, we take domain name compliances seriously. We prioritise security, legal compliance, transparency, and privacy to ensure that your online presence is reliable, trustworthy, and in full compliance with industry standards. Trust us with your domain name, and let us help you build a strong and credible online brand.

 

Terms & Conditions 

Terms &Conditions  are all sent with our proposal and confirmation is obtained that the customer is in agreement with these terms.  For web based projects both our terms and your terms will be attached to the email.  With regard to key terms we charge £35 per 2 years for a .co.uk domain (plus VAT).  This covers all changes to the domain records and management of the domain.  Expiring domains - we make the client aware on the renewal cost 45 days before expiry.  We then chase to ensure that the domain is renewed if still required.  Expired domains have the expiry date removed from our CRM and left.  Maintenance of the domain is covered in the £35 fee for the domain and there is no cost to migrate the domain to another provider.  We do not accept responsibility of the new records made as we cannot access the domain once it leaves our control.

Customer Service Level Commitments 

At Peach Loves Digital, we are committed to providing exceptional customer service for our domain registration and renewal service. We understand the importance of a smooth and efficient process when it comes to managing your online presence. That's why we have established the following customer service level commitments:

1. Quick and Easy Registration: We strive to make the domain registration process quick and easy for our customers. Our user-friendly interface and step-by-step guidance ensure a seamless experience from start to finish.

2. Timely Renewal Reminders: We understand that keeping track of domain renewal dates can be challenging. That's why we send timely reminders to our customers, ensuring that they never miss a renewal deadline. Our automated system will notify you well in advance, giving you ample time to renew your domain.

3. Responsive Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding your domain registration or renewal. Whether you need help with the registration process, have inquiries about pricing, or require technical assistance, our knowledgeable team is here to provide prompt and helpful support.

4. Transparent Pricing: We believe in transparency when it comes to pricing. Our domain registration and renewal fees are clearly stated, with no hidden charges or surprises. You can trust that the price you see is the price you pay.

5. Secure and Reliable Service: We prioritize the security and reliability of our domain registration and renewal service. Our robust infrastructure ensures that your domain remains secure and accessible at all times. We employ industry-standard security measures to protect your valuable online assets.

6. Flexible Renewal Options: We offer flexible renewal options to suit your needs. Whether you prefer to renew your domain annually, biennially, or for a longer duration, we provide convenient options to accommodate your requirements.

7. Satisfaction Guarantee: We are confident in the quality of our domain registration and renewal service. If for any reason you are not satisfied with our service, please reach out to our customer support team, and we will work towards resolving the issue to your satisfaction.

At Peach Loves Digital, we value our customers and strive to exceed their expectations. Our customer service level commitments ensure that you receive the highest level of service and support for your domain registration and renewal needs. Trust us to help you establish and maintain your online presence effectively.

8. Reporting Domain Abuse: Peach Loves Digital has been fighting phishing, botnet, malware, and other forms of abuse for years and we have robust procedures and tools in place to help prevent and mitigate such attacks. Specifically, our team utilses advanced technologies and collaborates with security companies and independent experts, law enforcement and other government agencies, and industry working groups to combat this type of abuse. Our Universal Terms of Service precludes customers from using our services for phishing, malware and related abuse and gives us broad discretion for taking action.

If you would like to report internet abuse to Peach Loves Digital, you can use our abuse report form or email help@peachlovesdigital.co.uk. Please provide the required details so that our team can research your complaint. The abuse report form does not cover all cases. Find the contact information for the issue you want to report in the table below.

Please keep in mind:

  • We can't guarantee any particular outcome, but we'll review your complaint and contact you only if necessary.
  • Your complaint will be evaluated for merit and acted on where appropriate.
  • You will not receive updates regarding the evaluation or outcome of the complaint.
  • We reserve the right to use your complaint to substantiate the abuse to our customer when necessary.
  • Complaints are tracked by our team for the purposes of improving anti-abuse processes and threat mitigation.
  • If you submit your report using the abuse reporting form, additional submissions from your email address within 48 hours won't receive another notice of receipt.

Complaints & Appeal Procedures 

RADE NAME: Peach Loves Digital

PHONE NUMBER: 0800 988 2005

EMAIL: help@peachlovesdigital.co.uk

PHYSICAL ADDRESS: Peach Loves Digital Limited, Unit 81, Basepoint Enterprise Centre, Southampton SO14 5FE, United Kingdom

VAT NUMBER: 380976849

TRADE NUMBER: 13303937

If you have any questions, concerns, or need assistance, please don't hesitate to contact our customer support team. You can reach us by email at help@peachlovesdigital.co.uk or by phone at 0800 988 2005.

Our dedicated customer support team is available to assist you with any issues or inquiries you may have. Whether you need help with product information, order tracking, or troubleshooting, we are here to provide you with the support you need.

When contacting our customer support team, please provide as much detail as possible regarding your inquiry or issue. This will help us to better understand and address your needs in a timely manner.

We strive to provide excellent customer service and aim to resolve any concerns or issues as quickly and efficiently as possible. Your satisfaction is our top priority, and we appreciate your feedback and input as we continuously work to improve our products and services.

Thank you for choosing Peach Loves Digital. We look forward to assisting you!

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