Returns Policy

At Peach Loves Digital, we understand that sometimes returns or exchanges are necessary. We strive to provide a seamless and hassle-free experience for our customers. Please take a moment to review our returns policy below:

Returns and Exchanges:

If you are not completely satisfied with your purchase, you may return or exchange it within 30 days of receiving your order. We want to ensure that you are happy with your purchase and will do our best to accommodate your needs.

Conditions for Returns and Exchanges:

In order to qualify for a return or exchange, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• All original tags and packaging must be intact.
• Proof of purchase, such as the order confirmation or receipt, must be provided.

How to Initiate a Return or Exchange:

If you would like to initiate a return or exchange, please follow these steps:

1. Contact our customer support team at help@peachlovesdigital.co.uk or through our website or social media channels.
2. Provide your order number and a brief explanation of the reason for the return or exchange.
3. Our customer support team will guide you through the return or exchange process and provide you with a return shipping label if necessary.
4. Once we receive the returned item, we will inspect it to ensure that it meets the conditions for a return or exchange.
5. If the return or exchange is approved, we will process the refund or send out the replacement item as soon as possible.

Shipping Costs:

Please note that shipping costs for returns or exchanges are the responsibility of the customer, unless the return or exchange is due to a mistake on our part or a defective item.

Refunds:

If a refund is approved, it will be processed using the original payment method used for the purchase. Please allow up to 5 business days for the refund to be reflected in your account.

Contact Us:

If you have any further questions or concerns about our returns policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Peach Loves Digital!